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CTI/IVR Management Consulting Services:
- Project Management
- Project planning and design
- Business case development
- Site readiness assessment
- Architecture design
- Customization of technical architecture and applications
- System configuration
- Implementation
Technical Consulting Services:
- Multi-Channel screen pop
- Skills-based routing
- Integrated inbound and outbound call management
- Call wrap-up, call coding, call detail tracking and reporting
- Integrating legacy systems and databases with CTI applications
- Designing call flows for single, multiple and virtual call
centers.
- Interactive Voice Response (IVR)
- Predictive Dialer
- Fax-on-demand
- Web-based solutions
We understand the intricacies of implementing complex CTI technology
within existing telephony hardware and enterprise systems. Logical
can make this knowledge and experience available to you on either
a project basis or a time and materials contract.
[ Range of Services | CTI
Discovery ]
[ Professional Services | Benefits
]
[ White Papers and Presentations
| Success Stories ]
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