offers a comprehensive set of CTI, CRM, and IVR services. We have extensive experience integrating CTI systems from major vendors including Genesys T-Server, Nortel Symposium, IBM Call Path Enterprise, and Dialogic CT-Connect. We also have hands-on experience with a variety of IVR systems and call center applications from different vendors. Whatever your project needs you can count on the following services from Logical.

Project Management - Meeting project cost and time objectives.

With dozens of major CTI projects completed, our team has a reputation for delivering the goods. With our experience to guide you, we will help ensure your project plan includes everything needed for success, even the things you haven’t thought of yet! From requirements engineering, design, development, and implementation, to documentation and support, we can handle any project from start to finish.

Systems Integration Consultation - Leveraging product and market knowledge.

It is rare to find technical documentation on the pitfalls of integrating products from different vendors, possibly developed on different platforms. There is only one place to acquire these skills – the school of hard knocks. Logical Software has been there.

It is this expertise that enables Logical Software to make the promise of reduced project costs in general, and the savings that can come from preserving your investment in legacy hardware and software.

Once the job is done, Logical is committed to ensuring that your staff can run and maintain the ultimate solution.

Custom Application Development Services – Maximizing technology benefits.

Logical Software does its best to make sure its products are as configurable as possible. In most cases, they can be made to work for your business with a minimum of customization. However perhaps your solution requires modifications to an existing Logical application, or you require a new solution from the ground up. Either way, our skilled and experienced programmers can meet your needs. From requirements analysis to post-installation training and documentation, Logical Software will be there with you every step of the way.

Range of Services:
Logical Software’s Professional Services Group provides a complete range of services for integrating computer telephony technology with the call center.

CTI Discovery:
Whether you are just starting to explore new call center technologies or are already committed to implementing them, Logical’s CTI Discovery process will help you find the most suitable and cost effective solution for your requirements.