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of practical and proven applications and development tools reduces
the time and costs to add CTI to your customer contact and call
center.
The logicalCTISuite facilitates
the integration of best-of-breed telephony infrastructures and call
center applications. New call center solutions can be quickly deployed
to meet current needs, expanded to meet future needs, and be easily
maintained by internal staff.
For complex projects that require customization beyond the many
configurable features of logicalCTISuite,
Logical Software can build custom versions of its applications or
provide source code under license.
logicalCTISuite includes:
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| Logical Software’s premiere product
that puts the full power of CTI on the agent’s desktop.
logicalAgent is a softphone with a configurable screen pops
(primary screen pop - popping the softphone and secondary
screen pop - popping up the desired screens on external applications).
It features complete, easy to use telephone functions, call
history display, note taking, call tracking, customized call
wrap up, call coding and more.
Please contact us for
more details.
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| A diagnostics tool that monitors real
time telephony events and reports call data (ANI, DNIS) and
attached data associated with a call. logicalDetective
can remote control a telephone set and assists in analyzing
call models, trouble shooting and problem resolution for CTI
applications.
Please contact us for
more details.
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