Our CTI applications and tools are complementary to the applications of major telecommunication vendors. You can count on Logical Software to provide objective advice on the selection of and integration of products from multiple vendors.

Our core competencies include:

• Partnering with your in-house team to shorten CTI project development cycle;
• Assisting clients in balancing staff, processes and technology to optimize solutions;
• Integrating legacy systems into call center desktop solutions to reduce risks, and reduce costs;
• Industry knowledge and lessons learned to ensure that our clients implement ‘best of breed’ CTI, IVR, Predictive Dialer and CRM solutions;
• CTI/IVR Management Consulting Services;
• Carrying out in-depth technical assessments in our areas of specialty;
• Integrating CTI solutions from major vendors with our logicalCTISuite.

The Logical Software team has extensive experience working with major CTI engine vendors, including Genesys T-Server, Nortel Symposium TAPI, IBM Call Path Enterprise, and Dialogic CT-Connect. We also have direct experience with a variety of IVR systems and call center applications.

With proven success in the delivery of computer telephony professional services, our solutions yield optimum results for our customers. Our success flows from our team’s commitment, motivation, skills and relentless passion to do whatever it takes to help our customers or business partners “gain a competitive edge”.